Lori Ann Hensley was so grateful for the efforts of one Memphis Police Officer, she went on her Facebook page to share the experience with everyone she knew.
Hensley and her family were visiting from Texas, and checking in to the Best Western Hotel in Memphis, when they were denied a room. Hensley explained to the staff that her husband was a disabled veteran who needed to travel with a service dog to help with his PTSD. In addition she said, they had already paid for the room before arriving in Memphis. Still, the hotel manager refused to give them a room, saying the service dog was not allowed there.
That’s when Hensley said she decided to call the police.
Officer Walker with Memphis PD showed up and personally escorted the family to their room. He told hotel management it was against the law not to allow the service dog in, according to My Fox Memphis.
Hensley said the Officer’s actions were so heartwarming that she wanted the public to know all about the experience.
Hensley says Officer Walker immediately bonded with her young son, holding him in his arms while they dealt with the dispute. She says Walker even shared his own personal stories with them, including what it was like growing up as an “Army Brat.”
Hensley wrote on her Facebook Page, “As angry as I am, my heart is full because of this man who not only puts his life on the line in law enforcement, but takes the time to snuggle my sweet boy as well. Job well done Memphis PD.”
During checkout the following morning, another manager on duty at the Best Western apologized profusely to the family and gave them a refund, according to the Fox report.