A pretentious passenger threatened to force others to fly the unfriendly skies with her aboard after she became belligerent over the presence of two dogs -one working and one family pet- aboard the aircraft.
Southwest Airlines reported that “There was one emotional support animal and one pet onboard the aircraft. Our policy states that a Customer (without a medical certificate) may be denied boarding if they report a life-threatening allergic reaction and cannot travel safely with an animal onboard.”
One female passenger, however, claimed that she was “deathly” allergic to dogs and became aggressive, demanding the pups be removed from the plane.
When the flight crew refused, the woman -who claimed to be a professor- asked for an injection for her symptoms- but could provide no medical certificate (as per Southwest policy) and was denied.
Eventually, police and security staff were called to deboard the woman. When she refused, she was dragged out of the aircraft, screaming for the officers to let her go.
Passenger Bill Dumas recorded the incident, where the woman claimed the officers ripped off her pants and refuses to move forward.
“I’m a professor!” she screamed at the officer. “What are you doing?!”
Eventually, even the passengers grew tired of the show and began demanding that she deboard.
According to the Daily Mail, Southwest apologized for the incident, despite the ill behavior of the woman.
“We are disheartened by the way this situation unfolded and the Customer’s removal by local law enforcement officers,” the airline said in the statement.
“We publicly offer our apologies to this Customer for her experience and we will be contacting her directly to address her concerns. Southwest Airlines was built on Customer Service, and it is always our goal for all Customers to have a positive experience.”
Dumas -who was on board the scheduled flight from Baltimore to Los Angeles” referred to the situation as a “no-win” for the irate “professor.”
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Southwest…big mistake. You owe an apology to the officers for doing thier job. Your staff obivously contacted them. I always thought Southwest was the best. Hmmmm. Not so sure now.
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